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Refund Policy

Last updated: 10/02/2026

This Refund Policy applies to all products and services offered by EcoPsychology.Co, including but not limited to:

  • The Professional Certificate in Ecotherapy-Informed Practice

  • Online courses and training programs

  • Digital downloads and practitioner tools

  • Guides, templates, and resource bundles

  • Future programs and educational offerings

Please read this policy carefully before making a purchase.

 

Digital Products and Online Programs

All EcoPsychology.Co products are delivered digitally and provide access to online materials, downloadable content, or streamed learning resources.

Due to the nature of digital delivery and immediate access to intellectual property, purchases are generally final, except where a refund is required under applicable consumer protection laws.

We encourage you to review all product descriptions carefully before enrolling or purchasing.

 

No Change-of-Mind Refunds

We do not offer refunds for:

  • Change of mind

  • Lack of time or scheduling conflicts

  • Personal circumstances

  • Dissatisfaction based on content style or presentation

  • Failure to complete a course

  • Incorrect assumptions about career, business, or professional outcomes

  • Deciding a product is not suitable after purchase

All program and product descriptions are provided to support informed decision-making prior to purchase.

 

Payment Plans

Where a payment plan is offered:

  • You are committing to the full purchase price.

  • All instalments must be completed regardless of participation or completion.

  • Missed payments may result in suspended access until resolved.

  • Payment plans are not subscriptions and cannot be cancelled mid-term.

By selecting a payment plan, you agree to complete all scheduled payments.

 

Australian Consumer Law

Nothing in this Refund Policy excludes your rights under Australian Consumer Law.

You may be entitled to a remedy if a product or program:

  • Has a major failure

  • Is not delivered as described

  • Is substantially unfit for its stated purpose

In such cases, appropriate remedies may include a refund, replacement, or correction as required by law.

 

Non-Refundable Situations

Refunds will not be provided where:

  • Expectations were based on assumptions not stated in official materials

  • Professional, employment, or financial outcomes are not achieved

  • A participant chooses not to implement the material

  • A digital product has been downloaded or accessed

Our programs and tools are educational in nature and do not guarantee specific outcomes, as outlined in our Disclaimer and Terms.

 

Access Termination

EcoPsychology.Co reserves the right to suspend or terminate access to any program or digital product without refund if a participant:

  • Breaches the Terms and Conditions

  • Engages in unethical, abusive, or disruptive conduct

  • Misrepresents credentials or certificates

  • Copies, distributes, or misuses intellectual property

This protects the integrity of our learning environment and community.

 

Requesting a Review

If you believe you are entitled to a remedy under applicable consumer protection laws, please contact us in writing at:

[email protected]

Please include:

  • Your full name

  • Purchase details

  • A clear explanation of the issue

All requests are reviewed in good faith and responded to within a reasonable timeframe.

 

Currency and Fees

All prices are listed in USD unless otherwise stated.

Any currency conversion fees, international transaction charges, or bank fees are the responsibility of the purchaser.

 

Policy Updates

This Refund Policy may be updated periodically. The version in effect at the time of purchase will apply to that purchase.

 

Acknowledgement

By purchasing or enrolling in any EcoPsychology.Co product or program, you acknowledge that you have read, understood, and agreed to this Refund Policy.